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charge when calling customer service! (REFUNDED)

 
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george1993



Joined: 17 Sep 2016
Posts: 3

PostPosted: Tue Oct 11, 2016 10:32 am    Post subject: charge when calling customer service! (REFUNDED) Reply with quote

Due to my first issue of the customs charge I had to call customer services, tried twice and both times there was no answer but it came with a hefty charge

Currently sorting it out via emai.

On the plus side the pedals are great.

EDIT - I have now been refunded the charge along with an apology for the delay. They didn't explain why there was a charge, and they haven't said if they're doing anything to stop it happening again so avoid calling them if I were you.

All issues have now been solved and I am happy. They do care about their customers.
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support



Joined: 02 Dec 2006
Posts: 1138
Location: Worldwide

PostPosted: Thu Oct 13, 2016 1:11 am    Post subject: Reply with quote

Hi,

Glad to hear you have received the refund.

We're not sure why you were billed and it was certainly not our intention. We're checking with our UK Telco to find out what happened.

Thanks for bringing this to our attention.
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