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nickm321



Joined: 13 Dec 2007
Posts: 1

PostPosted: Mon Feb 08, 2021 2:36 pm    Post subject: Order incomplete Reply with quote

Hi. I recieved an order for pads last week (UK order 1026177). It was for 4x pairs, but I only received 2x pairs. I did send an email to your support email address but have had no reply.
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nickm32123



Joined: 22 Nov 2020
Posts: 1

PostPosted: Mon Feb 08, 2021 2:40 pm    Post subject: Reply with quote

Actually this is my current account, not nickm321.
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support



Joined: 02 Dec 2006
Posts: 1161
Location: Worldwide

PostPosted: Mon Feb 08, 2021 11:19 pm    Post subject: Order S1026177 Reply with quote

Hi,

With regards to your S1026177,

We had sent it on 4th February 2021.
It was sent by Royal Mail 1st Class mail and it has no tracking.
Usual delivery is 2 to 3 days. Royal Mail says to allow 15 days for delayed items.

Subsequently, upon receiving your second request we had resend the order (S1026468) on 8th February 2021.
Would you be able to wait till 23rd February?
Currently, due to the pandemic there are delayed deliveries.

Please be rest assured we will resolve this issue amicably and as
quickly as possible.

If you do not receive any by 23rd February do revert.

I look forward to serve you again.

Best Regards
Kathijah
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